Pricing and Order Cancellation Policy

Pricing and Order Cancellation Policy

At Matsupplier.com, we strive to ensure that all pricing and product details on our website are accurate and up to date. However, occasional errors may occur due to technical issues, typographical mistakes, or system malfunctions. This policy outlines our approach to handling such situations.

1. Pricing Errors

If a pricing error is identified:

  • Matsupplier.com reserves the right to cancel any orders that include products listed at incorrect prices.
  • Orders may be canceled regardless of whether the order has been confirmed or payment has been processed.
  • In the event of a cancellation after payment has been made, a full refund will be issued to the original payment method promptly.

2. Right to Cancel Without Prior Notice

  • Matsupplier.com retains the right to cancel any order without prior notice if the pricing or product information displayed on the website is found to be erroneous or inconsistent.
  • This includes orders placed during sales, promotions, or special events.

3. Buyer’s Rights and Legal Compliance

  • The cancellation of orders due to pricing errors is in accordance with applicable consumer protection laws and regulations.
  • Matsupplier.com is committed to operating transparently and in compliance with local, state, and federal laws concerning e-commerce transactions.

4. Communication of Cancellations

  • While we may not always notify customers prior to canceling an order due to pricing errors, Matsupplier.com will make every reasonable effort to contact the affected customer and provide an explanation.
  • Refunds for canceled orders will be processed promptly and communicated to the customer.

5. Limitation of Liability

  • Matsupplier.com is not liable for any inconvenience, loss, or damages resulting from order cancellations due to pricing errors.
  • By placing an order on Matsupplier.com, the buyer acknowledges and accepts this policy as part of our terms of use.

6. Contact Us

If you have any questions or concerns about this policy, please reach out to our customer support team:

  • Email: support@matsupplier.com
  • Phone: 1 866 362 2053

This policy is designed to maintain fairness and clarity for all customers while ensuring the smooth operation of our platform. Thank you for your understanding and continued support of Matsupplier.com.